Changing a consumer's telephone service provider without his/her knowledge or consent is known as 'slamming'. The telecommunications industry has condemned intentional slamming and is also taking steps to eliminate the practice. This book examines this rip-off practice.
The telecommunications industry is being transformed by contradictory forces: on the one hand, the trend toward global expansion by carriers, and on the other hand, fragmentation and entry in local communications. This volume discusses the complexities of the bi-polar forces and maps out the policy issues which need to be addressed.
This book provides a comprehensive survey of all segments of the Indian telecommunications sector-basic, mobile, national and long distance telephony, internet, satellite, television, and FM broadcasting services. Discussing network externalities, economies of scale and scope, it analyses their effects on market structure and regulation.
In the US, call centers handle a billion calls per year. This book gives you the coverage of critical issues involved in the design, implementation, organization, and management of a customer call center. It presents key concepts and techniques, including a formal development process, and, stresses the importance of staff selection and training.
This book provides a detailed analysis of the express delivery sector globally and in India. Highlighting its growth potential in the context of trade barriers, it examines the contribution of this sector to economy, trade, and employment and suggests appropriate policy reforms.
Intended for control engineers and network designers working in area of networking. This book explores the industrial application of networking in terms of design, installation and troubleshooting, building the skills required to identify, prevent and fix common industrial data communications problems.