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Call Center Operation

In the US, call centers handle a billion calls per year. This book gives you the coverage of critical issues involved in the design, implementation, organization, and management of a customer call center. It presents key concepts and techniques, including a formal development process, and, stresses the importance of staff selection and training.
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  • Availability: Out Of Stock
  • Supplier: Pickabook
  • SKU: 9781555582777
Availability: In Stock
£33.30
science & technology Mathematics, Science, Technology & Medicine > Science & Technology
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Product Description

In the US, call centers handle a billion calls per year. This book gives you the coverage of critical issues involved in the design, implementation, organization, & management of a customer call center. It presents key concepts & techniques, including a formal development process, &, stresses the importance of staff selection & training.

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Supplier Information

Pickabook
A UK based company founded in 1998. Offering exceptional value for money on a wide range of books including leather bound books and sticker books.

Over 5 million books in stock - all new
Discounts of upto 80 percent
Excellent customer service
Fast delivery
Page Updated: 2015-03-31 20:45:45

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