The increased focus on customers' needs has allowed organizations employing quality function deployment (QFD) to develop a competitive advantage in quality, cost, development cycle time, and delivery. This will be one of the first books to bring together the top individuals in QFD to discuss its applications in all areas of business.
This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.
From product development meetings to design labs, through executive boardroom showdowns to the world outside of Silicon Valley, this title tells the true story of the 'Boy Genius', Steve Jobs, who transformed technology and our world - the way we work, play and communicate.
Discover how to gauge your online success based on social media metrics With so many social media monitoring and measurement tools available, it can be overwhelming to figure out which tool is right for you when it comes to calculating the success of your social media marketing efforts.
Helps you recognize four basic communication styles; know how to modify your message to best connect with different people; understand and know how to apply the keys to a powerful presentation; and, learn five story types as well as strategies for making your stories more powerful.
The Handbook of High-Performance Virtual Teams is an essential resource for leaders, virtual team members, and work group leaders. The editors provide a proved framework based on five principles for working collaboratively across boundaries of time, space, and culture.
Helps you unleash your leadership potential - one skill at a time. This title also helps you: know a model for team success; recognize the difference between leader and facilitator and when you should fulfill each role; and, gain key insights into leading team meetings.
If you're striving to be a better leader - to improve your ability to learn from challenges and have greater job satisfaction - then you can benefit from the Learning Tactics Inventory (LTI). This title includes: a 32-item Inventory and accompanying Scoring Sheet to assess your learning behaviors.
Identifies the five key roles used by effective leaders. This work helps entrepreneurs, managers and leaders develop their leadership skills. It examine successful leaders to determine the type of leadership roles which succeed. Supported by exercises for both individuals and groups, it is suitable for team facilitation and one-to-one coaching.
Suitable for business professionals in cutthroat business environment, this title guides the reader through the keys to leadership success and the role of a leader in building a well-organized, competent, resourceful group of professionals who work together creatively to achieve results.
Written for managers, for team leaders and for team members who are open minded and want to change their habits and be a part of or lead the 'Best', 'Dream' or 'Magic' Team, this title can help you become a highly effective, successful team member or team leader, working in a relaxed company atmosphere, with a balanced work and private life.
Offers insight into how to conduct an information security risk assessment. Suitable for security professionals and their customers who want an understanding of the risk assessment process, this volume contains advice that promotes professional development.
Leading the Charge is a visionary leadership book that examines the trends that have reshaped our world and the ways in which visionary leaders and organizations can effectively respond. Tomorrows successful leaders will have to manage rapidly changing technology and flows of information and create faster and more far-reaching spans of control
Leading the Charge is a visionary leadership book that examines the trends that have reshaped our world and the ways in which visionary leaders and organizations can effectively respond. Tomorrows successful leaders will have to manage rapidly changing technology and flows of information and create faster and more far-reaching spans of control.
Presents strategies for creating and guiding work teams. This book instructs readers how to: organise a team with complimentary skills; clarify team goals, roles, and responsibilities; foster trust, creativity, and risk-taking; get teams back on track after a setback; and, collaborate to achieve team objectives.
Based on the NVQ framework to ease the creation of Diploma, Post Graduate Diploma or NVQ programmes for managers, this title fuses key ideas with applied activities to help managers examine and improve how they work in practice. It provides the basis for self-paced learning at level 4/5.
Demonstrates to senior executives ways in which they can successfully enthuse their employees so that they willingly implement essential company strategies. This title explains how to ensure that the middle managers are focused on the execution of crucial company strategies, so that they become ambassadors of change.
In the turbulence of recent times, how we run corporations has been examined from every angle. Corporations have proved adept at change; governments have stuck to established rules. The challenge is to put in place machinery to provide services in a way that resists the growth of bureaucracy. The need for SMART government could not be starker.
Suitable for students and professionals alike, this title offers considered insights into the many frameworks, models and ways of approaching change and helps the reader to apply the right approach to each unique situation. It includes case studies and chapters on managing change in tough times when cost-cutting is rife and change agents.
Presents eight counterintuitive guidelines for confronting situations in which right and wrong seem like moving targets. This book shows how "non-heroes" succeed by managing their political capital, buying themselves time, bending the rules, and more. It also shows how patient, everyday efforts can add up to a better company and a better world.
Focuses on the aspects of setting up and developing a professional coaching practice, including discussion of how to market your business, manage your resources, assess risk, and promote a professional image. This practical guide is for all coaches, whatever their level of experience.
Contains a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership and Management (ILM) to support their Level 3 Certificate in First Line Management. This series consists of books whose learning content is closely aligned to the Level 3 S/NVQ in Management.
Based on the best-selling Coaching for Leadership (which contains an invaluable and timeless collection of thoughts and theory from some of the world's best thinkers) this workbook is filled with illustrative case studies, examples, exercises, and activities.
Built on the 3e leadership model which makes sense of the three Es of Envisioning, Engaging and Executing, this title enables you to create pictures of the future of your organization. It also enables you to build a following of individuals committed to getting the vision into reality; and maximize team performance.
Describes and analyses the diving tourism sector. This book offers an overview of the dive sector, addressing different types of diving locations and their particular characteristics, the geographical distribution of dive locations, the origins of dive tourists, and the growth and economic significance of diving tourism in destinations worldwide.
Change is inevitable in any business but it is almost always resisted from within. This title employs the tested techniques and emotional engagement used in the training of horses and applies these theories to the world of business. It presents a framework that demonstrates how to establish a winning team, and how to plan and manage change.
Inconsistent knowledge management is a common sub-field of knowledge management and conflict resolution. It deals with methods for reconciling inconsistent contents of knowledge originating from different sources. This book presents description of a class of miscellaneous problems of inconsistent knowledge management.
This is a reprint of a work of research on innovation first published in 1989. Resulting from the Minnesota Innovation Research Program (MIRP), the book includes a revised and expanded preface and should complement the three other books inspired by the programme.
With advice on everything from finding and selecting the right mix of people to avoiding people management pitfalls to creating virtual teams, this is a hands-on guide to boosting productivity through superior team performance. It includes fast and actionable tools and strategies for improving critical management skills.
Provides a range of applicable activities to choose from, for teams. This book helps readers to identify which activities they need to draw on, by giving a questionnaire which identifies at what stage their own team has reached. It also deals with the teams psychometrics and facilitation, presentation and coaching skills.
Shows busy managers how to combine proven techniques and strategies with various technologies for successful, results-directed interaction. This book includes: techniques for shaping positive perceptions, tips for giving instructions and corrective feedback, strategies for making your points in presentations and e-communications, and more.
Based on the Managerial Power Approach, the book brings managerial discretion into the investigation on managerial pay. It constructs measurement index system of managerial discretion based on public reports. It constructs pay performance sensitivity model based managerial discretion. It brings managerial discretion based on Saltuk Model.
Collaborative leadership is about delivering results across boundaries. The nature of that boundary is important, whether it's a formal contract or an informal agreement between two parties to work together for a common aim. This book offers managers and HR professionals a practical advice on how to manage sensitive collaborative relationships.
Shows you how to refine business processes, from analyzing existing processes to redesign and implementation, to suggestions for continual improvements. This book helps you: understand the importance and benefits of business process improvement (BPI); plan a BPI initiative; and, continually improve your business processes.
From hiring and retaining good people to motivating and developing team members, from understanding key financial statements to delegating work effectively, and from setting goals for others to managing your own career, this guide walks readers through various aspects of managing in a complex business world.
Suitable for managers who seek to develop the skills and capabilities that can help them excel in a complex business world, this work covers topics ranging from hiring and retaining good people to motivating and developing team members, from understanding key financial statements to delegating work effectively.
This book offers a hands-on resource that supports the efforts of facilitators conducting difficult and complex facilitations. It goes beyond the basics of the author's bestselling Facilitating with Ease! (07879-5194-3) and provides tools and techniques that will take a facilitator to the next level of personal mastery.
Stress is a perceived dynamic state involving uncertainty about something important. This book on management of organisational stress takes a comprehensive view of the nature and causes of stress and explains the remedial measures for coping with the problem.
This is a short text which draws together all the latest themes to have challenged managers in recent times, including supply chain management, organizational networks, knowledge management, globalization, and the changes brought about by new technologies.
Contains a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership and Management (ILM) to support their Level 3 Certificate in First Line Management. This series consists of books whose learning content is closely aligned to the Level 3 S/NVQ in Management.
With a commitment to environmental awareness on the part of corporations and governments, there has never been a need for an integrated toolkit and management framework for achieving long-term sustainability targets. This book presents a set of 22 environmental management tools that can be applied to a local, national, and international situation.
This book is not merely the precursor of modern organization and decision theory, it is in many respects its origin.... A seminal work: an often misinterpreted work: and an indipensable source of administrative theory. Arch T. Dodson, Cornell University
Implementing an Environmental Management System (EMS) is a crucial consideration for large organizations. This book explores the drivers that have led to the development of environmental strategies and the benefits of formulating a complete EMS. It is suitable for environmental practitioners, and students of environmental management and business.
With the increasing complexities of the business world, strong leadership is more critical to success than ever. But finding the time to devote to leadership development is increasingly difficult. Developed with these dual realties in mind, this title consists 12 workshops, derived from the leadership competencies.
Lays out management advice in a logical linear framework that ties directly to the natural progression of management skills throughout the employee life cycle. This title features six general lessons of management that guide readers on what they should and sometimes shouldn't be doing to become an evidence-based manager.
Explains how companies can develop a cohort of internal candidates - one of whom may be suited to the increasingly demanding CEO role. This book describes the distinguishing attributes of the inside-outsider and reveals how to recruit, nurture, and promote this type of leader.
A new look at delivering effective shareholder value from Peter Kontes, a true leader in the world of strategic management In The CEO, Strategy, and Shareholder Value, Peter Kontes, a true leader in the strategic management field, outlines the key to creating and growing shareholder value.
* For anyone who coaches leaders, this book addresses the most critical issues affecting the future of leadership coaching as an organizational development initiative * Organized around a Leadership Coaching Framework that employs a systems approach to frame the myriad issues * The three sections cover: 1.
While there is a widespread belief that some people are born to lead, the existence of an 'ideal manager' is almost entirely a myth. Basic skills - the ones that most employees can learn - are often more important than personality traits. This book identifies the three fundamental abilities companies should seek to develop in their managers.
A guide to developing training for fraud risk and detection. It provides a simple method of developing a fraud risk awareness strategy that focuses on training employees using a six-stage approach to this task that involves understanding the threat, appreciating respective responsibilities, and embracing a moral compass.
Presents papers by academics, practitioners and consultants who are engaged in global leadership, from multiple perspectives. This title includes chapters on: personality, leadership and globalization; the roles of international experience, experiential learning, and cultural intelligence in developing global leaders; and, ethical leadership.
Includes chapters on various concepts and processes associated with leading across cultures and other boundaries. Drawing on authors from many different cultures and contexts, this title contributes to bridging and integrating conceptual and practitioner perspectives in pursuing this deeper understanding.
To be successful in the business world and reach your full potential in life, it's not enough to be simply competent. Our modern, super-competitive world is full of opportunities for the go-getter, but to take advantage of them, it's essential to become "SuperCompetent.
Helps you understand and take advantage of the power of spreadsheet modeling. This book includes real examples and problems drawn from finance, marketing, and operations research. It shows how management science applies to your chosen profession and how you can use it on the job.
Exposing the reader to the traditional management functions, namely planning, organising, leading and controlling, this title deals with the challenges that managers have to face. It also deals with ethical issues in management, corporate governance, strategy maps, the resource-based view of an organisation as well as mentorship, and coaching.
Presents a study which determines what the outcomes are that managers at different levels must deliver in contemporary organizations in South Africa. This book deals with the knowledge, skills and dispositions that is required of managers to perform the management functions of planning, organizing, and controlling in a volatile business world.
Public parties always have and always will be a part of the human story. Yet those who stage events have a social and environmental responsibility to reduce their impacts. This guide leads readers through the key aspects of how to understand and manage the impacts of events of various types and scales.
Provides an introduction to both entrepreneurship and small business management with a focus on achieving and maintaining a sustainable competitive advantage as a small organization. This title highlights issues including global opportunities, service, quality and technology.
A guide to the role and responsibilities of directors. Including case studies that illustrate poor standards of corporate governance in companies, it covers such concepts and terms as: agency theory, audit committee, corporate veil, deep pocket syndrome, disclosure, ethics, games directors play, helicopter vision, Keiretsu, and log rolling.
Includes "How to Grow Leaders", The Inspirational Leader, Leadership and Motivation, Not Bosses but Leaders, Strategic Leadership and "Leadership of Muhammad". This title helps you transform your understanding of how leadership works and learn the skills to transform you into a leader.
Introduces readers to "action inquiry" - a type of disciplined leadership practice that increases the timeliness of one's actions. This book's appendix describes the scholarly basis for its claims, as well as how the practice of action inquiry transforms social science itself.
The sixth edition of author Daniel Wren's classic text provides a comprehensive understanding of the origin and development of ideas in management. This text traces the evolution of management thought from its earliest days to the present, by examining the backgrounds, ideas and influences of its major contributors.
Why getting results should be every nonprofit manager's first priority A nonprofit manager's fundamental job is to get results, sustained over time, rather than boost morale or promote staff development. This is a shift from the tenor of many management books, particularly in the nonprofit world.
Enables the readers to: understand the difference between management and leadership; learn, from practical research, all the actions required to an effective manager and leader; clarify how you prefer to manage change and can become more effective; and, get the best from your staff in terms of performance and change management.
Offers a series of case studies that look at preparatory thinking and arrangements that some organisations are making to meet the terms of this directive. This report helps HR and employee relations practitioners to help their organisation not only to comply with the legislation but get business value from it.
Enables readers to: appreciate the significance of quantitative methods for businesses and the study of business; understand and apply a range of quantitative techniques; select appropriate quantitative techniques for data analysis, problem solving and decision making; and interpret and communicate the results of quantitative analysis.
Leaders can no longer just 'rally the troops'. Instead they must employ more positive means to span boundaries, affirm identity, cultivate trust, and collaborate productively. This work provides not only theoretical frameworks around these ideas, but practical tools and specific case studies as well.
Deals with the role and responsibilities of the Non-Executive Director in companies. This title recognises the importance of the position, the pressures on Non-Executive Directors and the need for full compliance with legislation and regulation in order to avoid heavy fines and penalties.
Employees are the stewards of critical data and information yet many businesses neglect to train theirs to effectively protect the corporate infrastructure. This book educates mid-level managers on ways to enlist the assistance of employees as the first line of defense in safeguarding corporate assets and mitigating security risks.
Explains how to make money in an open innovation landscape. This book provides a diagnostic instrument enabling you to assess your company's current business model, and explains how to overcome common barriers to creating a more open model. It also offers examples of companies that have developed such models - including Procter and Gamble and IBM.
This new edition of the Teachers' Pocketbooks' top-selling title is a practical, authoritative guide to creating calm classes and focused, co-operative students. The book starts from the premise that teachers cannot control the behaviour of children; instead they must seek to influence it.
An examination of where people and value meet, creating the opportunity for fraud. Suitable for business professionals, it explains the process of how people commit fraud, as well as how to prevent and stop fraud from occurring in your organization. It shows how subtle factors play a large role in identifying and ferreting out fraud.
We are at the start of a new wave of management. The recent financial crisis highlighted problems not just in the economic system, but also in the way that many companies are governed and managed. Now modern management has reached its end game and we approach a new era in leadership.
Addresses the concerns on manager's and leader's minds, covering topics ranging from the importance of listening and ongoing coaching to true definitions of success in a multigenerational workplace. This book states that business executives must learn to avoid the detours and dead ends that can side-track their goals, objectives and careers.
Presenting a different approach to questions of business strategy, this book answers vital questions about success and failure in industry. It gives an analysis of the source of 'competitive advantage' and examines how the business strategies of the world's leading companies affect their financial performance.
Addresses the themes and the issues important for meeting management demands and challenges. This title includes a blend of management techniques and fresh competencies that demonstrate how to harness creativity and lead change, as students learn to put theory into practice.
Explains how to approach management in turbulent operating conditions and what to do if your company encounters distress. This book looks to illuminate the dark areas that create fear of the unknown and explains how to recognise them, how to mitigate their impact, what is feasible, when to seek help and from whom.
Most of what professional and executives have been taught about achieving success in their lives and organizations involves changing their behavior and performance. This title shows you how to achieve confidence and accomplishment by helping you manage your mind and emotions, and let go of negative, limiting thoughts.
The book addresses the vital issue of how business leaders can prepare themselves to deal with the impact of unexpected events. It raises key questions for leaders to address if they are to avoid being distracted by crisis and remain in touch with a wider context that is subject to constant uncertainty and change.
Relates the story of Harold, an HR Director, who has fallen victim to the dreaded clutches of info-glut and finds himself paralyzed and unable to move forward because of the deluge of electronic data and e-mail that he must fight daily. Harold meets the info-coach who recognizes his ailment and teaches him lessons about managing e-mail.
Wondering how the most accomplished leaders from around the globe have tackled their toughest challenges? Now you can find out with Lessons Learned. Concise and engaging, each volume in this series offers 12-14 insightful essays by top leaders in industry, the public sector, and academia on the most pressing issues they've faced.
For every leader there are dozens of followers working closely with them. This book speaks to those followers and gives them the insights and tools for being effective partners with their leaders. It is suitable when confronted with the challenges of supporting and, at times, correcting a dynamic leader.
This guide to what it takes to become a successful manager lays down Adamsian principles for sales philosophy, man-management and business development. Areas covered include: achieving success in sales; how to work territories; the ins and outs of recruitment; and developing the sales force.
Explains the concepts of the standard, which sets the tone for a practical guide to implementation of an ISO 14000-compliant environmental management system. This book offers the reader a range of options for implementation, and guidance on which is the best option to suit the particular organisation's culture.
Takes readers through the essential theory and hands-on practice of working with change and conflict by considering how we can increase our understanding of the tensions that often exist when change is present in the organization and how to work more effectively with the dynamic relationship between change and conflict.
Mental toughness is about how effectively individuals respond to stress, pressure and challenge. Understanding this concept is essential to improving performance for both the individual and organization. This book traces mental toughness' development from sports psychology into the world of business, health and education.
The authors identify three stages of leadership development: the early ingredients for success starting from childhood; the paths that current and aspiring leaders should follow once they start a career; and what leaders should do exceptionally well to become and remain outstanding in organizations operating in multicultural environments.
The authors identify three stages of leadership development: the early ingredients for success starting from childhood; the paths that current and aspiring leaders should follow once they start a career; and what leaders should do exceptionally well to become and remain outstanding in organizations operating in multicultural environments.
Easing the tensions between generations in the workforce demands a new type of leadership, one based on adaptability, transparency, and strength. The author shares the wisdom necessary for anyone to acquire the flexibility and insight of a leader. He reveals seven laws that can enable a leader to maximise the effectiveness of any organisation.
'Web 2.0' is the portion of the Internet that's interactively produced by many people; it includes Wikipedia, Facebook, Twitter, Delicious, and prediction markets. Now, leading organizations are bringing the Web's novel tools and philosophies inside, creating Enterprise 2.0. This book shows how they're doing this, and why it's benefiting them.
As our society continues its transition from the Industrial Age to the Digital Age, new challenges are being introduced into the workplace. Organizational models are shifting toward large, global networks of employees connected to each other through technology, giving rise to a new phenomenon, Virtual Distance.
Particularly relevant to candidates for the Project Management Institute's certification examinations, the new edition of this guide is an accessible introduction to project management as set out in the fourth edition of the PMI's own handbook on the subject.
Introduces a quick, basic, and practical approach to strategic, operating, and governance planning called Results Now[registered]. This approach stresses the need for each organization's leadership to focus its energy on the organization's mission and vision.
Identifies the most effective diversity management philosophies, strategies and practices from around the world. This book provides the blueprint to create an effective fresh approach, describing a common language for dialogue across countries. It is suitable for diversity managers across the globe.
Managers wants to be remembered in a positive way. This book asks them to consider what legacy they will leave behind. Will those who take over be able to get things done and prosper? Or will they flounder? It urges managers to cultivate specific qualities as they put into place sustainable processes that can leave a legacy they be proud of.
A distillation of best practices in IT service delivery. It supports the ISEB service management certificate and is of core interest to those taking IT service management courses. It is suitable for IT managers, executives and consultants needing to raise their service standards or contemplating offshoring their IT.