This course provides comprehensive first-level training for anyone involved in support & delivery of IT Services. The course &

A Change Management system offers a means to control changes & reduce the adverse impact of change related problems. The ability

The course is intended to promote ITIL (R) ' Best Practice' in Configuration Management, & allows the course attendees the opportunity

The IT Service Continuity Management course provides practical guidance on the planning & implementation of a comprehensive IT

This three-day instructor-led highly interactive course consists of formal lectures, discussions, presentations, exercises,

Successful implementation of ITIL Service Desk, Incident & Problem Management best practices enables IT departments to increase

The ITIL v 3 Service Manager Bridge Certificate provides a fast track to update your Service Manager certification. This course

Operational Support & Analysis (OSA) represents the capability of a set of core ITIL V3 processes & functions to effectively support

The ITIL® Intermediate Certificate in Planning, Protection & Optimisation forms part of the Capability series of Intermediate

To implement new services in a controlled & cost-effective manner, IT departments must successfully implement ITIL Release,