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ITIL V2: Foundation Certificate In IT Service Management

This course provides comprehensive first-level training for anyone involved in support and delivery of IT Services. The course and trainers are fully accredited by the British Computer Society.

It culminates in an optional one-hour multiple-choice

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: ITIL-F2-3-slash-129
Availability: In Stock
£1025.00

Product Description

This course provides comprehensive first-level training for anyone involved in support & delivery of IT Services. The course & trainers are fully accredited by the British Computer Society.

It culminates in an optional one-hour multiple-choice examination for the ISEB Foundation Certificate in IT Service Management & is a pre-requisite for the more in-depth Manager's & Practitioner Certificate qualifications.

The course covers the fundamentals of the IT Infrastructure Library (ITIL) Service Delivery & Service Support publications as formulated by the UK Office of Government Commerce (OGC).

This training may be available onsite; please contact us if you are interested.

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Jargon Buster

UK - United Kingdom - An island nation in Europe
Computer - A programmable electronic machine which stores and manipulates data.
Hour - A measurement of time, 60 minutes is equal to one hour
foundation - A flesh toned cosmetic applied to the face to create an even complexion.
delivery - The method by which something is delivered from one location to another
Office - A room where people work
Certificate - A document proving the truth of facts, for example a birth certificate.

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Page Updated: 2012-04-02 14:24:00

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