A successful relationship manager will bridge the divide that often arises between a business unit & its IT department. In this

IT plays a crucial role in enabling your overall business strategy. Effective IT strategic planning is an essential component to

This course provides comprehensive first-level training for anyone involved in support & delivery of IT Services. The course &

A Change Management system offers a means to control changes & reduce the adverse impact of change related problems. The ability

The course is intended to promote ITIL (R) ' Best Practice' in Configuration Management, & allows the course attendees the opportunity

This three-day instructor-led highly interactive course consists of formal lectures, discussions, presentations, exercises,

The course builds on the general principles, covered as part of the ITIL Foundation course (SMEV3 & SME). This enables the organisation

Successful implementation of ITIL Service Desk, Incident & Problem Management best practices enables IT departments to increase

The ITIL v 3 Service Manager Bridge Certificate provides a fast track to update your Service Manager certification. This course

Operational Support & Analysis (OSA) represents the capability of a set of core ITIL V3 processes & functions to effectively support