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ITIL V2: Practitioner Certificate: Change Management (3 Day)
A Change Management system offers a means to control changes and reduce the adverse impact of change related problems. The ability to make changes without errors and/or wrong decisions is crucial to the provision of an efficient IT Service. Change
Product Description
A Change Management system offers a means to control changes & reduce the adverse impact of change related problems. The ability to make changes without errors and/or wrong decisions is crucial to the provision of an efficient IT Service. Change Management provides a mechanism to control & manage the initiation, implementation & review of proposed changes to the operational IT Infrastructure.
The course is assignment based, with a strong emphasis on practical coursework. It is based upon the Change Management section of the Office of Government Commerce (OGC's) ITIL (R) book Best Practice for Service Support. A case study is utilised throughout the course. Each student is registered for the Change Management Practitioners examination, unless otherwise stated.
This training may be available onsite; please contact us if you are interested.
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