The course builds on the general principles, covered as part of the ITIL Foundation course (SMEV3 & SME). This enables the organisation
...Successful implementation of ITIL Service Desk, Incident & Problem Management best practices enables IT departments to increase
...The ITIL v 3 Service Manager Bridge Certificate provides a fast track to update your Service Manager certification. This course
...Operational Support & Analysis (OSA) represents the capability of a set of core ITIL V3 processes & functions to effectively support
...The ITILĀ® Intermediate Certificate in Planning, Protection & Optimisation forms part of the Capability series of Intermediate
...This course is aimed as those IT professionals who have a working need to understand & relate business requirements to the services
...The four day course is intended to bridge the gap between the ITIL v 2 Manager's Certificate in IT Service Management & the ITIL
...This three-day instructor led course in an intensive, interactive workshop consisting of formal lecturing, discussions, exercises,
...This one & one half day course is designed for those who hold the ITIL v 2 Foundation Certificate & now want to gain the bridging
...To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimise the Release, Control
To implement new services in a controlled & cost-effective manner, IT departments must successfully implement ITIL Release, Control & Validation best practices. In this course, you learn how to plan, implement & optimise the Release, Control & Validation processes & gain the skills required to take the ITIL Release, Control & Validation Certification Exam.
Course WorkshopsIn this course, workshops provide you with knowledge of the Release, Control & Validation processes. Workshops include: Utilising change management to achieve successful service transition Testing to assure transition quality & integrity Enhancing Service Delivery with knowledge management Applying Continual Service Improvement to RCV processes
This training may be available onsite; please contact us if you are interested.