This course will enable participants to understand who their customers are & what they require us to do in order to improve &

Being able to provide a great customer care service can be the difference between gaining & keeping a customer & losing one. The

This programme is if you if you need to increase your awareness of customer relationship building, & understand its importance

Credit control is a vital element for any organisation in controlling their cash flow & reducing the risks of providing credit

Deal with difficult people situations. Understand how own behaviour & attitude can affect & influence the behaviour of others.

This inspirational two day workshop is packed full of fresh concepts & strategies that are guaranteed to maximise your sales success

Telephones & mobile phones help us to communicate with our customers. Therefore, it is essential that whenever we are on the

Customers are becoming more discerning in their needs & are looking beyond service for memorable interactions & experiences. In

How to select the right print firm for your work, from the dozens that pester you for your business.
Includes:: Understanding