This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their

In today's competitive markets, customer service determines the winners & losers & is critical to the success of any organisation.

This course will ensure your staff always project the correct image to your potential customers & clients to make your company

This course will enable participants to understand who their customers are & what they require us to do in order to improve &

Being able to provide a great customer care service can be the difference between gaining & keeping a customer & losing one. The

Credit control is a vital element for any organisation in controlling their cash flow & reducing the risks of providing credit

Deal with difficult people situations. Understand how own behaviour & attitude can affect & influence the behaviour of others.

Successful businesses are built on the quality of product & service that they provide. They strive to achieve excellence, yet

This inspirational two day workshop is packed full of fresh concepts & strategies that are guaranteed to maximise your sales success

Telephones & mobile phones help us to communicate with our customers. Therefore, it is essential that whenever we are on the