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Customer Service Skills: Dealing With Complaints And Aggression

Deal with difficult people situations. Understand how own behaviour and attitude can affect and influence the behaviour of others. Recognise tactics and strategies used by others. Ensure personal safety.

This training may be available onsite;

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: CM22952-slash-22952
Availability: In Stock
£840.00

Product Description

Deal with difficult people situations. Understand how own behaviour & attitude can affect & influence the behaviour of others. Recognise tactics & strategies used by others. Ensure personal safety.

This training may be available onsite; please contact us if you are interested.

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Jargon Buster

Safety - prevents damage being caused.
Attitude - a humans feelings towards a specific person, animal or object.
Personal - Something that belongs more to an individual due to it affecting them more by relating to them.

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Page Updated: 2012-04-02 14:24:00

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