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Customer Service Skills: The Managers Role (1 Day)

Customers are becoming more discerning in their needs and are looking beyond service for memorable interactions and experiences. In today's competitive markets, managers are expected to deliver exceptional internal and external customer experiences.

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: CS-CS-DR-slash-4323
Availability: In Stock
£499.00

Product Description

Customers are becoming more discerning in their needs & are looking beyond service for memorable interactions & experiences. In today's competitive markets, managers are expected to deliver exceptional internal & external customer experiences.

This course is designed to equip managers with the knowledge to allow them to provide a role model for positive behaviour to enhance customer experiences.

This training may be available onsite; please contact us if you are interested.

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Jargon Buster

deliver - The method by which something is delivered fomr one location to another
Day - The time it takes a planet or other space objects to complete one rotation.
Exceptional - Something that is very good.
Model - A representation of a person or thing, usually smaller scale. It can also be a person that wears clothing.

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Page Updated: 2012-04-02 14:24:00

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