A good IT services organisation should begin with a clear understanding of how any given IT component enables or disables a business

There is a transition required to turn a sales person into an accomplished key account manager. Sales arguments must become business

Every manager knows that "innovation" is key to business success, & that those who don't innovate perish. Yet there is surprisingly

Every manager knows that "innovation" is key to business success, & that those who don't innovate perish. Yet there is surprisingly

This course will enable participants to understand the mechanics of handling letters of credit in simple terms from the exporter's

Do you need to influence at a strategic level to push through your ideas & proposals? As a senior manager you need

This practical 2-day course uses case studies & examples to examine each stage of an employment tribunal claim, from receipt

Writing effective copy is a real skill
- & this half-day course will show you how to do it. Taught by highly experienced former

Saying ' No' is particularly difficult when dealing with customers but there are occasions where this is the only sensible course