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How To Say 'No' And Retain Customer Satisfaction

Saying 'No' is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: 102-slash-38645
Availability: In Stock
£425.00

Product Description

Saying ' No' is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations & how objections can be handled in a positive way.

This training may be available onsite; please contact us if you are interested.

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Page Updated: 2012-04-02 14:24:00

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