As businesses strive to control costs whilst growing their customer bases, the telephone has matured into more than just a communication

This is a course designed to assist individuals & companies to benefit from the experiences & research of succcessful retail establishments.

The cost of acquiring new customers far out weighs the cost of maximising the business potential of existing customers. Upselling

This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming

Understanding how all suppliers can effectively apply best practice category management principles to improve consumer understanding

Negotiating to a satisfactory close. A crucial part of the sales process is the negotiation phase, & it is poor negotiating skills

Managing accounts is stepping up to a planned approach to lift sales results with existing clients. This two-day workshop will

In today's hi-tech world, are you making the best of your business & social networking tools for prospecting & lead generation?