This course is designed to help organisations recognise & cope with bullying in the workplace. It will enable delegates to explore
...One of the major challenges for today's learning & development practitioner is working collaboratively with others in a partnership
...In the world of IT, change is inevitable. We are part of it; subject to it; & often the initiator of it. Dealing with ambiguity
...We are all subjected to change in one way or another. In organisations nearly all change has implications for the people who work
...The managing conflict course will benefit individuals, teams & the organisation by providing delegates with the understanding
...Most organisations recognise the value of taking a whole-person view of their staff. They realise that what happens to
...This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance & helps
...Grievance issues are escalating in both scale & number due to recent legislative requirements & the number of different areas
...Projects are dynamic with real business objectives & cannot be managed by processes alone. Success therefore requires a combination
...This one-day workshop has been designed to help you understand what empowerment is. You will understand the very significant implications
...This facilitated workshop will allow you to analyse the customer service levels your currently provide and benchmark these against latest research in delivering customer service excellence.
It will offer practical advice on how to raise
This facilitated workshop will allow you to analyse the customer service levels your currently provide & benchmark these against latest research in delivering customer service excellence.
It will offer practical advice on how to raise standards of customer service amongst your team, & provide support to individuals in customer-facing roles.
Customer service excellence is not the sole responsibility of your Customer Service Professionals, & this workshop will help you manage the contribution of the wider organization in delivering service excellence.