This facilitated workshop will allow you to analyse the customer service levels your currently provide & benchmark these against

Most organisations recognise the value of taking a whole-person view of their staff. They realise that what happens to

This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance & helps

Grievance issues are escalating in both scale & number due to recent legislative requirements & the number of different areas

Projects are dynamic with real business objectives & cannot be managed by processes alone. Success therefore requires a combination

Discover new tools for turning the art of sales management into a reliable science. Help your people motivate themselves. Become

Information overload is a daily occurrence & can lead to reduced productivity, added stress, & decreased attention span & memory.

This course will develop an understanding of what is involved in managing an IT department, or team, in a proactive

Critical to Project Management is the ability to leverage the full abilities of the available resources & maximise the effectiveness