The course covers all key aspects of managing a team effectively. Delegates will discover through participative discussion & carefully

Managing a customer service team is becoming an increasingly demanding role. Customer service managers have to manage the team

At the end of the course, students will be able to identify the systems administration tasks in Windows Server 2003 that are

In today's competitive environment the L&D function must be able to compete on equal terms with outsourced & external learning

This course is designed to help organisations recognise & cope with bullying in the workplace. It will enable delegates to explore

One of the major challenges for today's learning & development practitioner is working collaboratively with others in a partnership

In the world of IT, change is inevitable. We are part of it; subject to it; & often the initiator of it. Dealing with ambiguity

We are all subjected to change in one way or another. In organisations nearly all change has implications for the people who work

The managing conflict course will benefit individuals, teams & the organisation by providing delegates with the understanding