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Managing And Coaching Your Customer Service Team

Managing a customer service team is becoming an increasingly demanding role. Customer service managers have to manage the team and each individual in the face of ever-increasing stressful situations, whilst at the same time ensuring that the team

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: CST1-slash-20205
Availability: In Stock
£899.00

Product Description

Managing a customer service team is becoming an increasingly demanding role. Customer service managers have to manage the team & each individual in the face of ever-increasing stressful situations, whilst at the same time ensuring that the team stays motivated. This two day course is designed to equip individuals with the skills necessary to create, manage & maintain a productive, customer-focused climate. It addresses the requirement to manage the team & to provide coaching support for the individuals.

This training may be available onsite; please contact us if you are interested.

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Jargon Buster

team - A group of people or animals linked by a common purpose.
Day - The time it takes a planet or other space objects to complete one rotation.
Individual - A single separate item or person.

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Page Updated: 2012-04-02 14:24:00

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