In today's uncertain climate, many organisations are turning to matrix teams in order to be faster & more flexible & to share

This five-day instructor-led course provides delegates with the knowledge & skills to manage accounts & resources in a Microsoft

The course covers all key aspects of managing a team effectively. Delegates will discover through participative discussion & carefully

Managing a customer service team is becoming an increasingly demanding role. Customer service managers have to manage the team

In today's competitive environment the L&D function must be able to compete on equal terms with outsourced & external learning

This course is designed to equip you with the necessary skills & knowledge involved in managing & motivating teams.

It

This course is designed to help organisations recognise & cope with bullying in the workplace. It will enable delegates to explore

One of the major challenges for today's learning & development practitioner is working collaboratively with others in a partnership

In the world of IT, change is inevitable. We are part of it; subject to it; & often the initiator of it. Dealing with ambiguity