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ITIL V3: Specialist Certificate In Problem Management
Please note, this course is currently in development. It is currently expected for release in November 2010.
This course provides candidates with an understanding of the principles of, and practical experience of using, industry best
Product Description
Please note, this course is currently in development. It is currently expected for release in November 2010.
This course provides candidates with an understanding of the principles of, & practical experience of using, industry best practice involved in operating, monitoring, reporting, implementing, planning & improving the management of problems, leading to a Specialist qualification in Problem Management.
This qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) & particularly Problem Management. The subject matter within this qualification is based on industry best practice, frameworks & guidelines including ITIL, COBIT & ISO/IEC 20000. This qualification forms part of the 'ITSM Specialist' series.
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