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ITIL V3: Specialist Certificate In Change Management
Please note, this course is currently in development. It is currently expected for release in October 2010.
This course provides candidates with an understanding of the principles of, and practical experience, of using industry best
Product Description
Please note, this course is currently in development. It is currently expected for release in October 2010.
This course provides candidates with an understanding of the principles of, & practical experience, of using industry best practice involved in the prioritising & assessing of changes, authorising changes, managing the building, testing & implementation of changes, reviewing changes & the planning & implementation of the change process, leading to a Specialist qualification in Change Management.
This qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) & particularly Change Management. The subject matter within this qualification is based on industry best practice, frameworks & guidelines including ITIL, COBIT & ISO/IEC 20000. This qualification forms part of the 'ITSM Specialist' series.
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