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ITIL: IT Service Management Analyst - Change Analyst
The IT Service Management Analyst - Change Analyst gives knowledge and practical experience of the main skills and competencies required in fulfilling the role of a Change Analyst within IT Service Management. The syllabus has been developed around
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The IT Service Management Analyst
- Change Analyst gives knowledge & practical experience of the main skills & competencies required in fulfilling the role of a Change Analyst within IT Service Management. The syllabus has been developed around the Skills Framework for the Information Age (SFIA) level 3 & 4 guidelines for this role. This certificate builds upon the basic Service Management knowledge acquired through achieving the ITIL V3 Foundation certificate. The qualification is multidimensional, combining a more detailed look at the structure & application of the key change processes & procedures, together with an insight into the soft skills required to meet the everyday challenges in the role of Change Analyst.
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