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ITIL V3: Lifecycle Certificate: Service Design
This four day course leads to the ITIL Certificate - Service Design. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service
Product Description
This four day course leads to the ITIL Certificate
- Service Design. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, & one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
The course covers the management & control of the activities & techniques within the Service Design stage, but not the detail of each of the supporting processes.
Structure
The course will consist of formal lecturing, group discussions, in-course assignments, & a practice examination paper. Days one to three will consist of detailed learning activities with evening assignments. The morning of day four will be devoted to revision & exam preparation. The examination (one hour) will take place after lunch on day four.
This training may be available onsite; please contact us if you are interested.
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