United Kingdom
France
Germany
Netherlands
Sweden
USA
Italy
Spain
More From Contributor
ITIL V3: Lifecycle Certificate: Service Operation
The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT
Product Description
The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate
This certification is aimed at people involved with the management & control of Service Operation &, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Operational Support & Analysis Certificate)
It is accredited by, & follows the syllabus specified by the APM Group (www.apmgroup.co.uk).
The main focus of the course is covered by the Service Operation volume of the IT Infrastructure Library (ITIL) Version 3.
The core volume of Service Operation provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.
This training may be available onsite; please contact us if you are interested.
Reviews/Comments
Add New
Vouchers
Do you know a voucher code for this product or supplier? Add it to Insights for others to use.
Denmark