This course is aimed as those IT professionals who have a working need to understand & relate business requirements to the services

The four day course is intended to bridge the gap between the ITIL v 2 Manager's Certificate in IT Service Management & the ITIL

This three-day instructor led course in an intensive, interactive workshop consisting of formal lecturing, discussions, exercises,

This one & one half day course is designed for those who hold the ITIL v 2 Foundation Certificate & now want to gain the bridging

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish &

This four day course leads to the ITIL Certificate
- Continual Service Improvement. This is a free-standing qualification,

This four day course leads to the ITIL Certificate
- Service Design. This is a free-standing qualification, but is also part

This four day course leads to the ITIL Certificate
- Service Operation. This is a free-standing qualification, but is also

The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL