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ITIL V3: Expert:
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The four day course is intended to bridge the gap between the ITIL v 2 Manager's Certificate in IT Service Management & the ITIL

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This three-day instructor led course in an intensive, interactive workshop consisting of formal lecturing, discussions, exercises,

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ITIL V3:
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ITIL V3:
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A one-day overview that will provide the basic information & principles around the latest version of the ITIL (R) Service Management

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ITIL V3:
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ITIL V3:
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This four day course leads to the ITIL Certificate
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ITIL V3:
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This four day course leads to the ITIL Certificate
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ITIL V3:
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The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL

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ITIL V3:
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ITIL V3: Half Day Overview

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: ITIL3AH-slash-34840
Availability: In Stock
£175.00
management & personel Education and Training Courses > Training Courses > Vocational training > Management & Personel
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Product Description

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish & improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions & processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation, & continual improvement. The capabilities represent a service organisation's capacity, competency, & confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.

Please note that this course is not designed to be a conversion course from ITIL Version 2 to ITIL Version 3.

This training may be available onsite; please contact us if you are interested.

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Jargon Buster

World - A physical grouping, commonly used to describe earth and everything associated with ti
Day - The time it takes a planet or other space objects to complete one rotation.
Set - a group of items usually related to one another. Some objects cannot function without the complete set of items.
Wide - Something with a large width.
Design - A drawing or styles that shows the look and functionality of something before its made.
Confidence - The feeling of being certain and belief in what you do.

Supplier Information

CourseMonster
Page Updated: 2012-04-02 14:24:00

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