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ITIL V3:
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ITIL V3: Lifecycle Certificate: Continual Service Improvement

This four day course leads to the ITIL Certificate - Continual Service Improvement. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: ITIL3-CSI-slash-34990
Availability: In Stock
£1200.00
management & personel Education and Training Courses > Training Courses > Vocational training > Management & Personel
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Product Description

This four day course leads to the ITIL Certificate
- Continual Service Improvement. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, & one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

The course covers the management & control of the activities & techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes.

Structure

The course will consist of formal lecturing, group discussions, in-course assignments, & a practice examination paper. Days one to three will consist of detailed learning activities with evening assignments. The morning of day four will be devoted to revision & exam preparation. The examination (one hour) will take place after lunch on day four.

This training may be available onsite; please contact us if you are interested.

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Paper - A thin sheet mainly used for writing. Available in a variety of colours. Made mainly from wood pulp.
Lunch - A midday meal
Hour - A measurement of time, 60 minutes is equal to one hour
Day - The time it takes a planet or other space objects to complete one rotation.
Learning - Educating and growing in intelligence.
Certificate - A document proving the truth of facts, for example a birth certificate.
Formal - When something is carried out with high standards if etiquette.
Evening - The later part of the day from about 6pm to bedtime.

Supplier Information

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Page Updated: 2012-04-02 14:24:00

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