In a tutor-led environment delegates will learn to deal effectively & professionally with customers over the telephone. The course

This inspirational one-day workshop is packed full of fresh concepts & strategies that are guaranteed to maximise your

This telephone training course deals with telephone etiquette when making both incoming & outgoing calls. Live calls are made

Selling by telephone is arguably more difficult than face to face selling. This telephone sales training course covers all key

With legislative changes & new case law, how can you be sure that you are complying with the Law? An error could result in significant

This course has been designed to provide TETRA engineers & technical professionals with a comprehensive coverage of TETRA services,

This course provides a comprehensive overview of information security concepts & industry best practices & is the

At the highest level, the Balanced Scorecard is a framework to help organisations to clarify their vision & strategy & translate

The Bribery Act 2010 comes into force in April 2011. It reforms the criminal law & will enable the authorities to deal more effectively

As managers find that there are more & more demands on them every day, having efficient & effective administrators is vital.