This telephone training course deals with telephone etiquette when making both incoming & outgoing calls. Live calls are made

Selling by telephone is arguably more difficult than face to face selling. This telephone sales training course covers all key

With legislative changes & new case law, how can you be sure that you are complying with the Law? An error could result in significant

Testers never have enough time. But how long should we have to test? How long will enough testing take?

This course looks

This course has been designed to provide TETRA engineers & technical professionals with a comprehensive coverage of TETRA services,

At the highest level, the Balanced Scorecard is a framework to help organisations to clarify their vision & strategy & translate

The Bribery Act 2010 comes into force in April 2011. It reforms the criminal law & will enable the authorities to deal more effectively

As managers find that there are more & more demands on them every day, having efficient & effective administrators is vital.

This internationally recognised qualification from the Chartered Management Institute will give aspiring middle managers the opportunity