Positive Customer Care Course The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximise their potential, & exceed their expectations. ...

Positive Thinking Course Everyone has a creative mind & it can either work for you or against you depending on what you programme into it. Thought has power
- & what you think about expands because energy follows thought. In the superconsciousness there is a lavish supply for every demand & this course teaches the student how to depend on that invisible supply through the bank of the imagination. It is not what you think you are, rather what you think
- YOU ARE.

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Post Traumatic Stress Disorder Course Once referred to as ‘ Shell Shock” in the first world war the limited understanding of this complex condition led to some soldiers branded as cowards & shot! Our understanding has developed greatly & more since the Hillsborough Disaster, when the word trauma was used & we became aware of PTSD. Post Traumatic Stress Disorder has been around, but never fully recognised or underst&.  We are now gaining an understanding of this important condition that seems to dominate those working in the areas it has high prevalence. As we evolve in science we realise how complex mental health is.  This course will develop your understanding & beyond.  Whether you work in the field of mental health, studying a degree or just interested, you will learn about the complexities of PTSD. ...

Poverty, Social Exclusion & Social Care Course To understand the history & context of Poverty we need to see where poverty came from, how it was understood & what structures were developed by society in order to understand poverty. The course covers: History & context of Poverty Definitions of Poverty Developing eligibility The development of social work as a profession The term Social exclusion was used primarily in Europe in the 1980's & adopted here in the late 1990's to explain & describe a concept perceived as a serious issue in the UK. When new Labour came to power in 1997 one of the first initiatives to follow was the introduction of the Social Exclusion Unit. The course covers: Social exclusion & how it is defined Poverty & social exclusion Social inclusion Social exclusion & social work In this course, we consider the social work role in relation to inclusion & social control. We look at some of the interventions which social workers carry out & how & consider local projects & examples of good practice. The course covers: Issues of inclusion or control Social work Intervention Practice examples of developing social inclusion ...

Practice Promotion & Management Course "for the successful therapist" You may be the most competent therapist that has ever walked on the planet, but if you have no knowledge of managing your business it will be of little help in keeping you employed. We believe is one of the most important courses you could ever take. Appeal To all therapists who would like to start a Practice, & to anyone who has their own practice & would like to see it more profitable. It would be an ideal second or parallel course for students who would like to plan out a Practice strategy for the time they qualify in their therapy. Intention To equip the student with all basic business skills to start a therapy Practice, be it clinic, or domiciliary based. The main emphasis of the course is pivoted on caution, & encourages the student to walk before they run. At the same time enforcing the importance of steady planed growth. ...

Presentation & Social Interaction Skills Course However talented you are & how ever good at your job you are, you will not be able to achieve very much unless you can deliver your message & yourself effectively. In this course, firstly we look at the process of delivering an effective oral presentation. Related to this skill is the skill of running effective meetings & of interacting with your work colleagues. Meetings are obviously important features of organisational life. You learn more about these skills in this unit. Finally we bring together all these communication skills that you will need in your business life to develop your own personal skills of self-presentation in an interview situation & through your curriculum vitae. We also identify the features & importance of an organisation's culture as this affects all communication within it & your approach to it. ...

Prevention & Control of Infection Course The course has been written to be relevant to a wide range of environments & is ideal for learners who wish to gain an understanding of the causes of infection & how these can be managed & controlled. The course is designed for those who wish to develop their knowledge of infection control. It is suitable for those who wish to access this training with a view to progression towards further qualifications or for those who wish to study this programme in order to complement other programmes This award has been mapped against the relevant General Health Care, Health & Social Care & Infection Prevention & Control National Occupational Standards. ...

Pricing & Distribution Management Course In this course, we look at the price & place elements of the marketing mix. Pricing is a key ingredient of the marketing mix & one that creates revenue. We look at three ways of deciding pricing levels in the market & show the importance of a marketing-orientated approach. Generally, price is a controllable variable in the mix. In the UK, there are new challenges to marketers with the introduction of the euro as a base currency for business to business dealings in Europe.   By the end of this course you will be able to: appreciate the role of pricing in the marketing mix differentiate between key approaches to pricing products, & evaluate their relative strengths & weaknesses in given situations distinguish between strategic & tactical pricing situations recognise the factors which lead to price-based competition appreciate the challenges to European marketers of the introduction of the euro explain the strategic & tactical importance of distribution management distinguish between direct & indirect distribution systems identify key changes in the distribution environment select appropriate distribution channels for given products & services. ...

Primal Therapy Course Evolved from Cariel's Scream Therapy & Janov's Primal Therapy, this therapeutic approach enables the client through the act of ventilating to asset their right to the open expression of feelings & discover that he or she is constitutionally capable of such expression. ...