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Planning Information Systems Course IT has powerful effects in a globally-networked world. IT-based information systems have enormous potential to enhance important business features such as productivity, profitability, quality, customer service, creativity, & decision making. We now need to consider what we have to do if we want to successfully implement IT-based information systems. We see how they must be planned for, justified, constructed, operated, maintained & protected if they are to enable & support the business. We also explore the concerns that managers face as they deal with information systems. This course concentrates on what must be done before we begin the development of any information system; to plan. After completing this course, you should be able to: understand the relationship between business planning & information systems planning identify the major issues raised by the need for information systems planning identify the key role of information systems requirements in the information systems planning process relate business systems requirements to the choice of information technology architectures assess the economics of systems development. ...
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Playwork Our Playwork course is divided into six units, each of which deals with one or more learning outcomes related to one or more aspects of Play & Playwork. About Playwork Once you have completed the entire Playwork Course you will have achieved all the learning outcomes. By the end of the Playwork course you will be able to: Understand Playwork Principles & different types of play. Understand the value of different relationships in playwork & their impact on positive outcomes within play settings Understand how to provide an inclusive & challenging play environment Understand how to provide an organisational framework for play Understand how to develop playwork provision & create play opportunities in the community Understand the importance of reflective practice for practitioners ...
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Positive Customer Care

Positive Customer Care Course The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximise their potential, and exceed their expectations.
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Product Description

Positive Customer Care Course The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximise their potential, & exceed their expectations.

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