Poetry Writing Course To compose poetry is one of the most exciting & personally rewarding forms of creative writing. It can bring immense pleasure to you & to those who read & listen to your work. Everyone with a love of words can write a poem & the School's course in Poetry Writing is designed to show you how it can be done & to take the mystique out of doing so. The course will take the aspiring poet from the first spark of an idea to its final revision. It has been designed to invigorate all poets, novices & experienced alike, with the excitement of the craft. With the help of your personal tutor you will develop & hone your skills, in addition to receiving advice on writing poems suitable for publication, broadcasting, & competition. So put your love of words to good use & enjoy the benefits of being able to communicate your innermost thoughts & feelings with the School's Poetry Writing Course. ...

Positive Customer Care Course The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximise their potential, & exceed their expectations. ...

Positive Thinking Course Everyone has a creative mind & it can either work for you or against you depending on what you programme into it. Thought has power
- & what you think about expands because energy follows thought. In the superconsciousness there is a lavish supply for every demand & this course teaches the student how to depend on that invisible supply through the bank of the imagination. It is not what you think you are, rather what you think
- YOU ARE.

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Post Traumatic Stress Disorder Course Once referred to as ‘ Shell Shock” in the first world war the limited understanding of this complex condition led to some soldiers branded as cowards & shot! Our understanding has developed greatly & more since the Hillsborough Disaster, when the word trauma was used & we became aware of PTSD. Post Traumatic Stress Disorder has been around, but never fully recognised or underst&.  We are now gaining an understanding of this important condition that seems to dominate those working in the areas it has high prevalence. As we evolve in science we realise how complex mental health is.  This course will develop your understanding & beyond.  Whether you work in the field of mental health, studying a degree or just interested, you will learn about the complexities of PTSD. ...

Poverty, Social Exclusion & Social Care Course To understand the history & context of Poverty we need to see where poverty came from, how it was understood & what structures were developed by society in order to understand poverty. The course covers: History & context of Poverty Definitions of Poverty Developing eligibility The development of social work as a profession The term Social exclusion was used primarily in Europe in the 1980's & adopted here in the late 1990's to explain & describe a concept perceived as a serious issue in the UK. When new Labour came to power in 1997 one of the first initiatives to follow was the introduction of the Social Exclusion Unit. The course covers: Social exclusion & how it is defined Poverty & social exclusion Social inclusion Social exclusion & social work In this course, we consider the social work role in relation to inclusion & social control. We look at some of the interventions which social workers carry out & how & consider local projects & examples of good practice. The course covers: Issues of inclusion or control Social work Intervention Practice examples of developing social inclusion ...

Practising Social Care Course Each of the six lessons is in two main parts. The first part (Practice Focus) deals with one of the six clusters of occupational standards. The numbering of the six lessons corresponds with the six clusters of occupational standards. The statements from the occupational standards are reframed so that the students can focus on enhancing their knowledge & understanding. The second part (Knowledge Focus) deals with a related aspect of knowledge & understanding. The practice focus concentrates more upon directly enhancing knowledge & understanding related to the specific key roles in each lesson, while the knowledge focus concentrates more upon developing broader aspects of knowledge & understanding.   This course aims to enhance students’ understanding of the key skills comprising the occupational standards. ...

Presentation & Social Interaction Skills Course However talented you are & how ever good at your job you are, you will not be able to achieve very much unless you can deliver your message & yourself effectively. In this course, firstly we look at the process of delivering an effective oral presentation. Related to this skill is the skill of running effective meetings & of interacting with your work colleagues. Meetings are obviously important features of organisational life. You learn more about these skills in this unit. Finally we bring together all these communication skills that you will need in your business life to develop your own personal skills of self-presentation in an interview situation & through your curriculum vitae. We also identify the features & importance of an organisation's culture as this affects all communication within it & your approach to it. ...

Prevention & Control of Infection Course The course has been written to be relevant to a wide range of environments & is ideal for learners who wish to gain an understanding of the causes of infection & how these can be managed & controlled. The course is designed for those who wish to develop their knowledge of infection control. It is suitable for those who wish to access this training with a view to progression towards further qualifications or for those who wish to study this programme in order to complement other programmes This award has been mapped against the relevant General Health Care, Health & Social Care & Infection Prevention & Control National Occupational Standards. ...

Pricing & Distribution Management Course In this course, we look at the price & place elements of the marketing mix. Pricing is a key ingredient of the marketing mix & one that creates revenue. We look at three ways of deciding pricing levels in the market & show the importance of a marketing-orientated approach. Generally, price is a controllable variable in the mix. In the UK, there are new challenges to marketers with the introduction of the euro as a base currency for business to business dealings in Europe.   By the end of this course you will be able to: appreciate the role of pricing in the marketing mix differentiate between key approaches to pricing products, & evaluate their relative strengths & weaknesses in given situations distinguish between strategic & tactical pricing situations recognise the factors which lead to price-based competition appreciate the challenges to European marketers of the introduction of the euro explain the strategic & tactical importance of distribution management distinguish between direct & indirect distribution systems identify key changes in the distribution environment select appropriate distribution channels for given products & services. ...