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Effective Telephone Collection Techniques

All the new credit controller needs to know to confidently and successfully collect payment over the phone.

This practical course concentrates on two areas vital to successful cash collection on the telephone: good technique and a confident

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: TCT1-slash-10476
Availability: In Stock
£549.00

Product Description

All the new credit controller needs to know to confidently & successfully collect payment over the phone.

This practical course concentrates on two areas vital to successful cash collection on the telephone: good technique & a confident approach. Using exercises & role play, delegates will learn how to organise & carry out calls so that they secure a customer commitment every time.

This training may be available onsite; please contact us if you are interested.

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Jargon Buster

phone - Short for telephone. A device that transmits sound allowing point to point communication over long distances
Telephone - A device used for communicating audio over long distances
Practical - Weather a task is easy to carry out and realistically succeed.

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Page Updated: 2012-04-02 14:24:00

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