ITIL V3 Foundation Certificate In IT Service Management: Plus

Product Description

Overview

In addition to achieving the objectives of the standard Foundation course, the Foundation Plus course is designed to provide delegates with an enhanced capability to support & manage services using the ITIL version 3 framework.

The delegates will have the opportunity to create a portfolio of key documents which can be used to assist them in improving best practice delivery of IT services.

The style of presentation of this course is highly interactive & is presented by our own industry leading principal lecturers/consultants with extensive practical experience of Service Management using the ITIL Framework. The use of Power Point is limited with emphasis placed upon the activities leading to the creation of the Workbook Portfolio.

Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision & example examination questions.

This course provides comprehensive first-level training for anyone involved in provision, support, & delivery of IT Services. It is accredited by, & follows the syllabus specified by the APM Group (www.apmgroup.co.uk). It

Includes:: an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management
- Version 3 & is a pre-requisite for the further training in ITIL Version 3 that leads to the ITIL Diploma in IT Service Management. The course covers the fundamentals of the IT Infrastructure Library® (ITIL®) which covers the five core volumes which provide an end-to-end view of IT & its integration with business strategy. Those five core volumes are:

• Service Strategy provides guidance on how to design, develop, & implement service management. It ensures that the overall business aims & strategy is supported by the IT organisations' aims & strategy.
• Service Design provides guidance on the design of new or changed services for introduction into the live environment.
• Service Transition provides guidance on managing change along with risk & quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.
• Service Operation provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.
• Continual Service Improvement looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes & optimisation of the costs associated with service provision.

The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish & improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions & processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, & continual improvement. The capabilities represent a service organisation's capacity, competency, & confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.

More information can be found at the OGC web-site: http://www.ogc.gov.uk

(ITIL ® is a Registered Trade Mark, & a Registered Community Trade Mark of the Office of Government Commerce, & is Registered in the U.S. Patent & Trademark Office)