
Hire smart people... Hold people accountable... Focus on the client... For years these mantras have been blindly adopted by business leaders everywhere but as Susan Scott shows these so-called best practices are ineffectual cost companies vast sums & drive away the most valuable employees & customers. Yet they are so deeply ingrained in our organisational culture that no one has questioned them until now. Informed by over a decade of research & work with CEOs & senior executives of the worlds leading companies Susan Scott reveals why these established practices are so wrongheaded & shows you how to spot the signs that you are falling prey to them & why they are adversely affecting your business. She then in her direct no-nonsense style suggests a series of surprising & smart alternatives that you should put in their place.