Strong communication skills are arguably the most important attribute a manager can possess. Many managers believe they have already mastered the four basic communication skills -- speaking listening writing & reading -- but many simply go through the motions. In Effective Communication John Adair Britain's foremost expert on leadership training will tell you everything you need to know to enable you to: Use words to their maximum effectiveness in order to persuade & really be heard Train yourself to hear what other people are actually saying Construct your correspondence & presentations to get across what you want to say in the clearest manner Improve your assimilation & understanding of the thousands of words you have to read every day Including helpful advice on interviews appraisals giving & receiving criticism conducting & participating in meetings the use of visual aids communication between departments & much more this is the ultimate tool for improving your communication skills & helping you become a better manager. ...

The measure of the executive Peter Drucker reminds us is the ability to get the right things done. Usually this involves doing what other people have overlooked as well as avoiding what is unproductive. He identifies five talents as essential to effectiveness & these can be learned; in fact they must be learned just as scales must be mastered by every piano student regardless of his natural gifts. Intelligence imagination & knowledge may all be wasted in an executive job without the acquired habits of mind that convert these into results. One of the talents is the management of time. Another is choosing what to contribute to the particular organization. A third is knowing where & how to apply your strength to best effect. Fourth is setting up the right priorities. And all of them must be knitted together by effective decision-making. How these can be developed forms the main body of the book. The author ranges widely through the annals of business & government to demonstrate the distinctive skill of the executive. He turns familiar experience upside down to see it in new perspective. The book is full of surprises with its fresh insights into old & seemingly trite situations. It is a timeless classic from Peter F. Drucker one of the worlds leading management thinkers. It identifies five talents essential to effectiveness. It is a bestseller in the Drucker Classic Collection"." ...

Effective Interviewing & Interrogation Techniques Third Edition" is a practical manual which provides the forensic practitioner/investigator critical insight into human behavior enabling one to become a better interviewer interrogator & most importantly an expert detector of truthful & deceptive behavior. The Forensic Assessment Interview Technique (FAINT) & the Integrated Interrogation Technique (IIT) were developed at the Academy for Scientific Investigative Training & are used by forensic practitioners & investigators to detect truthful or deceptive behavior. FAINT is applicable to all forensic type interviews & incorporates the assessment of nonverbal behavior projective analysis of unwitting verbal cues statement analysis & the Morgan Interview Thematic Technique (MITT). This volume teaches how to combine apply & quantify these techniques to reach a numerical conclusion to the truthfulness of the interviewee. This third edition expands chapters on torture assessing the interview statement analysis MITT & interrogation. It contains new chapters on passenger screening & report writing along with new case studies. Also covered are ways to maximize the collection of information from a prospective employee & legal considerations. Gordon & Fleisher have created a one-stop guide to mastering the art of credibility assessment during an interview with successfully tested techniques for obtaining a confession from guilty suspects. Forensic practitioners law enforcement the intelligence community the private security sector attorneys & forensic & criminal justice students will all find this volume a valuable resource. The only book to address FAINT IIT & MITT in one source. Enables the interviewer to obtain a confession that can stand up in court. It

Includes:: an online workbook with practical exercises to assist the reader."

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Crimes against children are some of the most serious & demanding investigations that a police force can be involved with. It is an extremely specialised crime area with its own legislation case law guidance & crucial multi-agency working. This book offers a practical operational guide to managing the investigation of child death & sets out the protocols & procedures relating to these deaths from sudden & unexpected deaths in infancy (SUDI) to suspicious cases & homicide. Following the death of Baby Peter & the subsequent report by Lord Laming in 2009 Effective Investigation of Child Homicide & Suspicious Deaths outlines the revised statutory guidance on inter-agency working. By bringing together the key legislation guidance policies & procedures along with operational options & background information the author creates an indispensable resource for those tasked with this challenging but essential work. Drawing on his own extensive experiences he outlines the relevant procedures of inquests & the criminal & family courts & summarises the specific offences relating to child deaths such as infanticide familial homicide procuring an abortion & child destruction. The role of expert medical evidence is explained as are the procedures relating to forensic post-mortems & forensic samples & tests with contributions from key medical professionals framing the complex & technical within a more practical setting. A reminder of the nuances of child death investigations is present in the striking but sensitive inclusion of personal accounts from the families of victims. Effective Investigation of Child Homicide & Suspicious Deaths forms part of the Blackstones Practical Policing Series. The series consists of practical guides containing clear & detailed explanations of the relevant legislation police procedure & practice accompanied by case studies illustrative diagrams & useful checklists. ...

Leaders play an essential role in every aspect of our modern lives & good leadership is an art that is highly prized. Effective leaders not only control appraise & analyse they also encourage improve & inspire. In Effective Leadership John Adair Britains foremost expert on leadership training shows how every manager can learn to lead. Drawing on numerous examples of leadership in action -- commercial historical military -- he identifies the essential requirements for good leadership & explains how you can enhance your personality knowledge & position to become the best leader you can be. Recognized as the ultimate tool for any aspiring leader this landmark book will help you to: * Understand leadership -- the characteristics & skills you need to be an effective leader * Develop leadership abilities -- how to define tasks plan brief communicate motivate & set an example * Grow as a leader -- how to put your leadership skills into practice ...

This book offers a comprehensive introduction to the areas of leadership management & supervision for line managers supervisors & senior practitioners Taking a problem-solving approach the book explores different aspects of leadership & management including personal effectiveness managing & leading supervision managing training & development managing resources & leading & developing a team. A precise review of each project area is linked to a set of audit tools that a manager can mobilise in order to review team & personal effectiveness & develop practice. ...

This title comes with downloadable electronic resources. Offering practical advice & guidance on how to establish & maintain effective multi-agency partnership working in your setting this book will tell you how to meet the Every Child Matters outcomes for children & young people. It clarifies the skills & knowledge required in order to form productive partnerships & shows you how to set up & maintain good collaborative practice. The following are provided: useful checklists; examples of best practice in multi-agency working; a range of activities to support team building; reflective questions to facilitate training & improvement; practical tools for evaluating the impact of multi-agency working; & photocopiable materials to use with each chapter of the book. It is an invaluable resource for leaders & managers in any early years setting Childrens Centre primary secondary or special school or Pupil Referral Unit & will support anyone responsible for coordinating & managing multi-agency partnership working. Lecturers in higher education responsible for training members of the childrens workforce will value this book as well as Local Authority officers & Workforce Remodelling Advisers. ...

Effective Negotiation is a task-oriented & practical resource that provides the skills needed to reach a good agreement. It examines how negotiations work & covers key issues such as trust power & information exchange. Ray Fells draws on his extensive teaching & research experience to present useful applicable strategies & advice on managing workplace & business negotiations. Fully revised & updated this comprehensive second edition boasts new features including chapter summaries fundamental skills tips & a complete Negotiators Toolkit. It incorporates up-to-date case studies new material on mediation & on multiparty negotiations & a new concluding chapter on being an effective negotiator. The companion website at www.cambridge.edu.au/academic/effective

Includes:: A superbly comprehensive set of lecturer resources including Power Point summaries negotiation role plays & expanded case material. Effective Negotiation remains an essential resource for students & professionals in the fields of business & management law human resource management & employment relations.

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The revised Early Years Foundation Stage (a statutory framework for all those working with children from birth to the end of their first year in school) is due to implemented from September 2012. The revised EYFS brings significant changes & therefore all practitioners need to understand the changes meet the new requirements & ensure they provide the best education & care provision for the children. Students & colleges too will need as much support & guidance as possible explaining the requirements the link between these & how children learn & what effective practice looks like. This is a succinct & easy-to-read pocket guide for students & practitioners making links between how children learn & what adults need to do to support their learning & development within the framework of the EYFS. It focuses on the new Learning & Development Requirements & provides examples of effective practice. It addresses three key themes which are emerging as areas for further development in the early years: understanding how children learn parents as partners & assessment. It also covers the new statutory assessments for this age group including a new mandatory assessment at age two & a new format for the statutory assessment at the end of the EYFS in the reception year. This is the first time that any government has required an assessment on two year olds therefore the proposed book will provide invaluable guidance & support on how best to carry this out. Key features of the book include: * Outlining the EYFS areas of learning & development both prime & specific * Considering the meaning of the three characteristics of learning an important feature of the revised EYFS about which there is little advice & support * Addressing partnership with parents in their childrens learning & development which was a major feature of the recent reviews relating to early intervention & early years * Providing guidance on how to carry out the Progress Check at Age Two. This is the statutory assessment which practitioners are required to provide for all parents of children attending a setting when the child is two years old. There is only minimal official guidance for practitioners on how to do this. ...

Providing a comprehensive & up-to-date review of research & the implications for practice the second edition of Effective Practice in Youth Justice considers core areas of youth justice practice such as how to engage young people effectively within the context of recent changes to the youth justice system brought about by the introduction of the scaled approach & the Youth Rehabilitation Order. It also provides an overview of the available research in specific areas of practice including assessment; planning interventions & supervision; mental health; substance misuse; restorative justice; education training & employment; & custody & resettlement. The content has been specifically developed to meet the needs of students taking Youth Justice Board (YJB) sponsored courses with the Open University & is required reading for many of these. The book is also an essential resource for professionals working within the youth justice system those training to work in youth justice & students taking courses in youth justice or related subjects. ...