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Service Management
£22.77
Intended for high-level executives in organizations whose "products" have a high immaterial content, such as service, image or know-how, this work aims to be a comprehensive discussion of the management of service businesses, based on several years' research & consultation. ...
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Service Management
£81.00
This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, & ensure profitability in the retail sector. ...
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Service Management
And Marketing
£31.31
Professor Gronroos presents the most scholarly & provocative examination of services marketing. This book will challenge companies to rethink how they should manage their services in building their competitive strength & profitability. Gronroos continues as one of service marketing's most original & able thinkers. --Philip Kotler, S. ...
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Service Management For
Dummies
£14.51
A guide to managing IT from the customer's perspective. It explains what IT services are & how to fit them most effectively into a business. It covers topics such as setting a framework, keeping costs down, improving efficiency, & maintaining standards & best practices. ...
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Service Marketing
£570.00
Structured around the evolution of service marketing scholarship in the last 40 years, this collection gives a detailed account of the relationship between the theory & practice of service marketing & the changing social, economic & technical environments over time. ...
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Service of All the Dead
Service Of All The
Dead
£4.68
The sweet countenance of Reason greeted Morse serenely when he woke, & told him that it would be no bad idea to have a quiet look at the problem itself before galloping off to a solution. Chief Inspector Morse was alone among the congregation in suspecting continued unrest in the quiet parish of St Frideswide's. ...
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Service Offerings
And Agreements
£23.96
By implementing good practice in service offerings & agreements, IT departments can achieve customer satisfaction by merging dem&, supplier & financial management with the service portfolio & service catalogue. For IT departments & intermediate exam candidates, this book provides clarification & expansion of the core ITIL (r) texts. ...
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Service Management: Operations, Strategy, Information Technology

Provides an introduction to service operations on the market. This book is designed to develop students' skills in both strategic and operational issues pertaining to services. It also offers information on Six-Sigma and RFID, as well as developments in other industry topics.
RIP - This product is no longer available on our network. It was last seen on 01.01.2015

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  • Availability: Out Of Stock
  • Supplier: Pickabook
  • SKU: 9780077228491
Availability: In Stock
£97.19
modern management Social Sciences, Law & Economics > Politics, Society & Employment > Modern Management
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Product Description

Provides an introduction to service operations on the market. This book is designed to develop students' skills in both strategic & operational issues pertaining to services. It also offers information on Six-Sigma & RFID, as well as developments in other industry topics.

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Supplier Information

Pickabook
A UK based company founded in 1998. Offering exceptional value for money on a wide range of books including leather bound books and sticker books.

Over 5 million books in stock - all new
Discounts of upto 80 percent
Excellent customer service
Fast delivery
Page Updated: 2015-03-31 20:45:45

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