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Service Management
£22.77
Intended for high-level executives in organizations whose "products" have a high immaterial content, such as service, image or know-how, this work aims to be a comprehensive discussion of the management of service businesses, based on several years' research & consultation. ...
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Service Management
£81.00
This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, & ensure profitability in the retail sector. ...
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Service Management
And Marketing
£31.31
Professor Gronroos presents the most scholarly & provocative examination of services marketing. This book will challenge companies to rethink how they should manage their services in building their competitive strength & profitability. Gronroos continues as one of service marketing's most original & able thinkers. --Philip Kotler, S. ...
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Service Management: Operations, Strategy, Information Technology
Service
Management: Operations,
Strategy,
Information
Technology
£97.19
Provides an introduction to service operations on the market. This book is designed to develop students' skills in both strategic & operational issues pertaining to services. It also offers information on Six-Sigma & RFID, as well as developments in other industry topics. ...
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Service Marketing
£570.00
Structured around the evolution of service marketing scholarship in the last 40 years, this collection gives a detailed account of the relationship between the theory & practice of service marketing & the changing social, economic & technical environments over time. ...
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Service of All the Dead
Service Of All The
Dead
£4.68
The sweet countenance of Reason greeted Morse serenely when he woke, & told him that it would be no bad idea to have a quiet look at the problem itself before galloping off to a solution. Chief Inspector Morse was alone among the congregation in suspecting continued unrest in the quiet parish of St Frideswide's. ...
Archived Product

Service Management For Dummies

A guide to managing IT from the customer's perspective. It explains what IT services are and how to fit them most effectively into a business. It covers topics such as setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices.
RIP - This product is no longer available on our network. It was last seen on 01.01.2015

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  • Availability: Out Of Stock
  • Supplier: Pickabook
  • SKU: 9780470440582
Availability: In Stock
£14.51
computer science / edp Mathematics, Science, Technology & Medicine > Computer Science / EDP
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Product Description

A guide to managing IT from the customer's perspective. It explains what IT services are & how to fit them most effectively into a business. It covers topics such as setting a framework, keeping costs down, improving efficiency, & maintaining standards & best practices.

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Supplier Information

Pickabook
A UK based company founded in 1998. Offering exceptional value for money on a wide range of books including leather bound books and sticker books.

Over 5 million books in stock - all new
Discounts of upto 80 percent
Excellent customer service
Fast delivery
Page Updated: 2015-03-31 20:45:45

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