At the highest level, the Balanced Scorecard is a framework to help organisations to clarify their vision & strategy & translate
...The Bribery Act 2010 comes into force in April 2011. It reforms the criminal law & will enable the authorities to deal more effectively
...As managers find that there are more & more demands on them every day, having efficient & effective administrators is vital.
...This internationally recognised qualification from the Chartered Management Institute will give aspiring middle managers the opportunity
...The new Companies Act repeals & consolidates the earlier Companies Acts of 1985, 1989 & 2004. During its passage through Parliament
...The task confronting the person appointed as company secretary is considerable. Not only are there over 1, 100 pages of requirements
...The title 'facilities manager' is used to describe a wide variety of job functions. This intensive one-day seminar provides an
...This course will teach delegates to present the right image for their organisation through effective communication & customer
...Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look
Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language & the voice, & how enthusiasm for the product can be seen visually & detected vocally. We take an in depth look at why customers make objections & how they can be overcome professionally. The group will share their own experiences & discuss ways of improving this vitally important part of the sales process. The course also covers listening skills, closing strategies & maximising opportunities.
This training may be available onsite; please contact us if you are interested.