The Myers Briggs Type Indicator (MBTI) is the most widely used instrument for understanding personality differences
- differences
Organisations frequently delegate responsibility for budget preparation & control to line managers who have had no training to
..." The wise man knows everything
- the shrewd man knows everybody" As competition becomes fiercer, no manager or consultant
Whether you manage in a 'not for profit' organisation, a government department or agency, a business large or small, all have
...No contract will 'bring home the bacon' unless it is underpinned by sound & effective contract administration. No matter how good
...Getting your message across successfully on television & radio is crucial in today's media driven world. This unique course simulates
...Seminars & workshops offer direct & indirect income opportunities, can meet a host of sales & marketing objectives, & raise
...This two-day interactive workshop focuses on a dynamic sales process that will assist you to develop a more structured sales approach
...The promotion from team member to manager/supervisor is a landmark in any career. It recognises the achievement in a previous
...This two-day course is designed for teams working within a demanding telesales or call centre environment. The ability to deliver a service that will 'delight your customers every time', whilst ensuring the sale is closed, will help to give your
This two-day course is designed for teams working within a demanding telesales or call centre environment. The ability to deliver a service that will 'delight your customers every time', whilst ensuring the sale is closed, will help to give your company a vital competitive edge.
However if the image of the organisation is to be enhanced then individuals will have to meet the challenge of providing the best customer service available; & that usually requires improvements to the service customers presently receive.
This course is designed to give attendees the opportunity to learn new techniques for up & on selling further services & products when clients call into the organisation.
The course will be very practical & will include assessments of role plays.
This training may be available onsite; please contact us if you are interested.