In the 21st century, the customer is increasingly more sophisticated. Not only do they have greater choice, but they also have

Achieve performance by harnessing collective power. Build an effective & reliable sales channel, market, or alliance. Create

This introductory workshop will provide a good foundation for those new to selling. The content focuses on basic sales formula

The course looks at the new legal obligations imposed by the SAO legislation & considers the practical implications for 'risk

This course is designed to support delegates who wish to accelerate their own development within Management. It is designed to

Excellent service desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities

Develop the essential skills for inspirational & effective Service Desk leadership.

Being an effective Service Desk

Develop the essential skills for inspirational & effective service desk leadership. Being an effective service desk manager requires

Service-Oriented Architecture (SOA) expresses an architectural concept which defines the use of services to meet the

Service-Oriented Architecture (SOA) expresses an architectural concept which defines the use of services to meet the