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Service Desk Institute (SDI): Service Desk Analyst

Excellent service desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging

RIP - This product is no longer available on our network. It was last seen on 11.04.2012

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  • Availability: Out Of Stock
  • Supplier: CourseMonster
  • SKU: HDI-FT-slash-30766
Availability: In Stock
£1095.00
education and training courses Education and Training Courses
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Product Description

Excellent service desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many & they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them.

This course equips the support analyst with the skills essential to deliver excellent levels of customer service & support.

This training may be available onsite; please contact us if you are interested.

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Jargon Buster

deliver - The method by which something is delivered fomr one location to another
Desk - A piece of furniture often used in and office for writing or computer use
Set - a group of items usually related to one another. Some objects cannot function without the complete set of items.

Supplier Information

CourseMonster
Page Updated: 2012-04-02 14:24:00

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