IT Relationship Management: Aligning IT With The Business

Product Description

A successful relationship manager will bridge the divide that often arises between a business unit & its IT department. In this course, you learn the best practices of an IT Relationship Manager (ITRM) for facilitating actionable IT solutions that provide value to the business & satisfy the needs of business stakeholders. You learn to take on the role of the trusted IT advisor who can align the needs of the business with IT services.

Extensive performance-based activities throughout this course immerse you in the role of an IT Relationship Manager. You gain practical experience in both the technical & social nuances of serving as a trusted IT advisor to the business. Activities include:

• Experiencing trust firsthand through a dynamic simulation
• Evaluating stakeholders to determine their level of influence & power
• Uncovering & documenting an IT organisation's catalogue of services, including catalogue management
• Recommending solutions to complex, simulated IT relationship problems
• Negotiating & documenting business agreements using industry-standard formats
• Collaborating with others to foster new ideas & innovations
• Assessing performance with a relationship scorecard

This training may be available onsite; please contact us if you are interested.