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IT Service Management In SAP Solution Manager

* Understand how to process all of your service problem and change requests * Get step-by-step configuration instructions for ChaRM and Application Incident Management (the new Service Desk) * Find practical advice and best practices * Up to date for release 7.1 Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM SAP Solution Manager provides the functionality you need to do just that--and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time. Comprehensive Introduction Learn about the principles of ITSM and see how you can integrate them holistically into
Application Lifecycle Management and SAP Solution Manager. Major Tools in IT Service Management Obtain the background information you need on AIM and ChaRM understand Incident and Problem Management learn how to work with requests for change and much more. Configuration Steps Find explicit functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system. Reporting and Analytics Understand how to use key KPI-based reporting features and dashboards to monitor progress and status. SAP Solution Manager 7.0 vs. 7.1 Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also overcome potential trip-ups and find recommendations and best practices when upgrading. Highlights Include * Application Incident
Management (AIM) * Change Request Management (ChaRM) * SAP CRM Web UI * Application Lifecycle Management integration * Roles and responsibilities * End-to-end setup activities * Approval management procedures * Transport Management System * SAP and non-SAP changes * Deltas between 7.0 and 7.1 * Reporting and analytics * Core and extended ITSM features
  • Availability: In Stock
  • Supplier: WHSmith
  • SKU: 9781592294404
Availability: In Stock
£53.89

Product Description

* Understand how to process all of your service problem & change requests * Get step-by-step configuration instructions for Cha RM & Application Incident Management (the new Service Desk) * Find practical advice & best practices * Up to date for release 7.1 Are you ready to forever simplify the way your company processes & attends to service requests? With AIM & Cha RM SAP Solution Manager provides the functionality you need to do just that--and this book provides everything you need to know to take advantage of it! You'll find both the background & the configuration steps you need to have the major service functionalities up & sailing smoothly in no time. Comprehensive Introduction Learn about the principles of ITSM & see how you can integrate them holistically into Application Lifecycle Management & SAP Solution Manager. Major Tools in IT Service Management Obtain the background information you need on AIM & Cha RM understand Incident & Problem Management learn how to work with requests for change & much more. Configuration Steps Find explicit functional configuration instructions & screenshots that will help you get AIM & Cha RM running in your SAP system. Reporting & Analytics Understand how to use key KPI-based reporting features & dashboards to monitor progress & status. SAP Solution Manager 7.0 vs. 7.1 Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also overcome potential trip-ups & find recommendations & best practices when upgrading. Highlights Include * Application Incident Management (AIM) * Change Request Management (Cha RM) * SAP CRM Web UI * Application Lifecycle Management integration * Roles & responsibilities * End-to-end setup activities * Approval management procedures * Transport Management System * SAP & non-SAP changes * Deltas between 7.0 & 7.1 * Reporting & analytics * Core & extended ITSM features

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Jargon Buster

Date - A day on a calendar
Date - A social activity whith a current or potential partner
Key - A physical or virtual device or code used for opening something
Desk - A piece of furniture often used in and office for writing or computer use
running - A sport or hobbie of moving rapidly on foot. Can also refer to the running of equipment or run time refering to the length of time an applicance can run or the quiet running of an applicance.
Instructions - An informative direction to take.
Practical - Weather a task is easy to carry out and realistically succeed.
Transport - Something that carries people or goods.

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