* Understand how to process all of your service problem & change requests * Get step-by-step configuration instructions for Cha RM & Application Incident Management (the new Service Desk) * Find practical advice & best practices * Up to date for release 7.1 Are you ready to forever simplify the way your company processes & attends to service requests? With AIM & Cha RM SAP Solution Manager provides the functionality you need to do just that--and this book provides everything you need to know to take advantage of it! You'll find both the background & the configuration steps you need to have the major service functionalities up & sailing smoothly in no time. Comprehensive Introduction Learn about the principles of ITSM & see how you can integrate them holistically into Application Lifecycle Management & SAP Solution Manager. Major Tools in IT Service Management Obtain the background information you need on AIM & Cha RM understand Incident & Problem Management learn how to work with requests for change & much more. Configuration Steps Find explicit functional configuration instructions & screenshots that will help you get AIM & Cha RM running in your SAP system. Reporting & Analytics Understand how to use key KPI-based reporting features & dashboards to monitor progress & status. SAP Solution Manager 7.0 vs. 7.1 Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also overcome potential trip-ups & find recommendations & best practices when upgrading. Highlights Include * Application Incident Management (AIM) * Change Request Management (Cha RM) * SAP CRM Web UI * Application Lifecycle Management integration * Roles & responsibilities * End-to-end setup activities * Approval management procedures * Transport Management System * SAP & non-SAP changes * Deltas between 7.0 & 7.1 * Reporting & analytics * Core & extended ITSM features ...

Lesson number one: When taking a cow's temperature the old-fashioned way never let go of the thermometer.. . Now firmly ensconced in the sleepy Yorkshire village of Darrowby recently qualified vet James Herriot has acclimatised to life with his unpredictable colleagues brothers Siegfried & Tristan Farnon. But veterinary practice in the 1930s was never going to be easy & there are challenges on the horizon from persuading his clients to let him use his 'modern' equipment to becoming an uncle (to a pig called Nugent). Throw in his first encounters with Helen the beautiful daughter of a local farmer & this year looks to be as eventful as the last... From the author whose books inspired the BBC series All Creatures Great & Small It Shouldn't Happen to a Vet is a book for all those who find laughter & joy in animals & who know & understand the magic & beauty of Britain's wild places. 'I grew up reading James Herriot's books & I'm delighted that thirty years on they are still every bit as charming heartwarming & laugh-out-loud funny as they were then' Kate Humble He can tell a good story against himself & his pleasure in the beauty of the countryside in which he works is infectious' Daily Telegraph ' Full of warmth wisdom & wit' The Field ...

A kidnapped girl. A presence in a cellar. A man terrified wherever he goes. When the palaeontologist Dale Ashby is called out to examine a find in a small Midlands town she finds herself drawn into the disappearance of a young woman. But the kidnapping is only the surface; Foseley is a town with more than one secret & it seems that something altogether stranger might be going on... ...

Best friends Coral & Nicks play cupid with hilarious results in this cute & quirky summer read! Twelve year-old Coral believes that with a little bit of help from cupid everyone can find their One True Love. So with her best friend Nicks (and her Jack Russell Romeo) she sets up The Cupid Company
- her very own beach-side matchmaking agency. But Coral soon discovers that bringing people together is enough to drive you crazy!
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' It was bedtime in the jungle & the day was almost done. A rhino settled down with her baby one.. .' All babies need to go to bed even in the Indian jungle.. . Learn to count from one to ten with adorable animal babies in this enchanting book by the illustrator of Wake Up Sleepy Bear" & then snuggle safely down to sleep. As the sun sets over the Indian jungle the animals are calling their little ones to bed. In this delightful book by the illustrator of " Wake Up Sleepy Bear" wrinkly rhinos mischievous monkeys tumbling tiger cubs & many more enchanting animal babies are quieted by their parents before settling down to sleep. When you've counted all the way to the end a gatefold spread reveals ten little elephants dreaming beneath the stars." ...

Meet the Hueys
- a fabulously quirky group of characters from international bestselling award-winning author/illustrator Oliver
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There's a Secret Prankster wreaking havoc all around town. No one knows for sure whodunnit but all fingers are pointing at Billy. Who else would set cold porridge bomb traps stuff bananas into exhaust pipes & pour jam into Mrs Furball's wig? But one thing we do know
- whether Billy's sinking a gondola in Venice solving a murder mystery or chasing ghosts through a fairground he's bound to be explaining: IT WASN'T ME!" 3 prank-a-rifically hilarious stories in 1!"
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When Jane Yeadon decided that she wanted to become a nurse the Swinging Sixties had arrived in style. But before her training the nearest she got to anything swinging was the udder of the cow on their farm in the north-east of Scotl&. It was time to leave for the bright lights & some modern life. It Wont Hurt a Bit" is the story of Janes journey from the farm she loved & the schoolwork she hated through to her nurse training & the many adventures along the way. Its a warm funny & affectionate memoir from a simpler time as Jane & her new friends tackle the ups & downs of a gruelling three-year training some scary matrons & a variety of challenging patients & their relatives. All to the backdrop of the fabulous Swinging Sixties." ...

Ages 5 years & under. Full of fantasy this picture book for the very young features Allison whose jungle-filled imagination makes every experience an exciting new adventure. Her wild coloured clothes make her think she is a peacock. When she is angry she sees herself as a roaring lion. As she tells her big sister Its a jungle in here"." ...

When Leo turns up at Emmas thirtieth birthday dinner unforgivably late & horribly drunk she cant help wishing things were different. If only someone could wave a magic wand over him & turn him into a reliable considerate boyfriend it would certainly save her a lot of trouble. Then Leos path crosses with a decidedly unusual girl called Isobel & as he falls under her spell Emma sees him altering before her very eyes. Soon she regrets wishing for a new Leo at all. & surely Isobel cant be for real? One things clear if Emmas going to win him back shell need to do some changing of her own... ...