A practical resource this book combines tips checklists exercises & stories to outline concrete processes that improve the way leaders managers & anyone within an organization responds to conflict. Beginning with a series of questions & self-diagnostics the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively. A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety suspicion into trust & competitiveness into collaboration." --Jim Kouzes coauthor of the best-selling book The Leadership Challenge & Deans Executive Professor of Leadership Leavey School of Business Santa Clara University " Craig Runde & Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive & constructive outcomes with the simple tools & suggestions in this must-read field guide!" --Marshall Goldsmith best-selling author of What Got You Here Wont Get You There Succession: Are You Ready? & the upcoming MOJO " Ive read the authors first two books Becoming a Conflict Competent Leader & Building Conflict Competent Teams. Their latest book pulls it all together by providing models examples & thought-provoking insight. It will be required reading for my senior management team." --Deborah Jallad president/chairman Accredited Surety & Casualty Company Inc."