The Second Edition of this classic resource on conflict resolution combines research conceptual models practitioner experience & stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them their colleagues & their organizations deal more effectively with conflict & move their organizations forward. This new edition expands on the conflict competence model
Includes:: new tools & techniques shows how to develop conflict competent teams & organizations & offers a new online assessment.