This training guide has been written specifically for the City & Guilds ITQ (IT Users) level 3 unit Improving Productivity using IT which requires you to create appropriate IT solutions & be able to identify the most suitable computer software to complete a task. Each exercise in this guide has been designed to gradually build up your knowledge using a simple user friendly step-by-step approach. This unit requires you to identify any legal/local guidelines or constraints & be able to identify automated routines that can help improve productivity using IT. This guide provides you with the knowledge & techniques necessary to meet these learning outcomes.