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Management Support Systems Course One way of considering how managers use information is in terms of three levels, as professionals, experts, & innovators. As professionals, we use the information available in the organisation, or gathered from outside, to perform our duties responsibly by following accepted procedures. As experts, we use information to enhance our understanding of how our business works. As innovators, we use information to seek out future enterprising activities. The professional is focussed on performing today's task well & ensuring that there will be few problems in the near term. The expert understands the business sufficiently to see how processes can be enhanced continually. The innovator combines business knowledge with knowledge of the wider business context to identify new opportunities & anticipates actions to counteract strategic threats. As you work through this course, & Chapters 9 & 10 of the textbook, you will encounter technologies that help managers be effective professionals, that enable managers to become experts in their businesses, & that provide insights for innovative managers to identify new business opportunities. After completing this course, you should be able to: explain the role of management support systems within managerial decision making classify decisions in terms of structure & type of control identify the information channel that is enhanced by a support system outline the steps in the data life cycle concept describe the role of background knowledge when interpreting information compare on-line transaction processing with on-line analytical processing outline the managerial issues of managing a knowledge network. ...
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Marketing Course Marketing is concerned with identifying & satisfying customers' & consumers' needs. Its aim is to ensure that the business is able to anticipate changes in these needs, & to gain & retain customers efficiently & profitably. Although marketing is concerned with satisfying these needs, its scope goes far beyond the process of selling goods & services. Indeed, to be truly effective, the marketing process needs to be present throughout the entire business process, building on a broad understanding of the markets which the business serves, designing into the product or service the characteristics which consumers & customers will find attractive & ensuring that the entire business adopts policies & strategies that cater for their needs. About our Marketing Course Marketing is sometimes presented as a discrete, specialised function or as a set of techniques. But as this marketing course will make clear, a more appropriate understanding of marketing only emerges when it is viewed as a business philosophy or as a principle around which the business can be organised & managed. ...
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Managing The Enterprise

Managing the Enterprise Course Naylor (2004) defines management as: “…the process of achieving organisational objectives, within a changing environment, by balancing efficiency, effectiveness and equity, obtaining the most from limited resources and working with and through people.” This course has been chosen because it presents the information on management in an interesting way, and encourages a high level of student participation. The course has been written to help you to develop your understanding of each topic, and highlighting the key points. The course will require you to undertake practical activities, whilst others are more reflective and ask you to think about some of the concepts covered and then to relate them to your own experience. In either case,
completing the course will add a further dimension to your studies and enable you to make sense of the material presented to you by applying it to the real world and to your own frame of reference. On completion of this course you will be able to: Demonstrate theoretical and integrated applications of concepts, models, and techniques associated with the integrative, holistic nature of the business enterprise. Analyse and synthesise arguments focusing on the value creation process in any for profit and for non-profit organisational entity and the management challenges posed by diverse stakeholders. Collaborate as a group to assess and resolve issues through the ability to access information, interpret, synthesise and communicate to others collectively and/or individually,
using current retrieval, analysis and presentation tools. Develop an awareness of the Business Environment.
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Product Description

Managing the Enterprise Course Naylor (2004) defines management as: “…the process of achieving organisational objectives, within a changing environment, by balancing efficiency, effectiveness & equity, obtaining the most from limited resources & working with & through people.” This course has been chosen because it presents the information on management in an interesting way, & encourages a high level of student participation. The course has been written to help you to develop your understanding of each topic, & highlighting the key points. The course will require you to undertake practical activities, whilst others are more reflective & ask you to think about some of the concepts covered & then to relate them to your own experience. In either case, completing the course will add a further dimension to your studies & enable you to make sense of the material presented to you by applying it to the real world & to your own frame of reference. On completion of this course you will be able to: Demonstrate theoretical & integrated applications of concepts, models, & techniques associated with the integrative, holistic nature of the business enterprise. Analyse & synthesise arguments focusing on the value creation process in any for profit & for non-profit organisational entity & the management challenges posed by diverse stakeholders. Collaborate as a group to assess & resolve issues through the ability to access information, interpret, synthesise & communicate to others collectively and/or individually, using current retrieval, analysis & presentation tools. Develop an awareness of the Business Environment.

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Jargon Buster

Key - A physical or virtual device or code used for opening something
World - A physical grouping, commonly used to describe earth and everything associated with ti
Practical - Weather a task is easy to carry out and realistically succeed.
Experience - To gain further knowledge by practising.
Reference - To prove evidence with a back up source.
Environment - The conditions and surrounding area.
Dimension - The shape or measurements of something.

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